CRM Manager

The People Of: Digital is seeking a complete CRM Manager with end-to-end experience and ideally Klaviyo experience. This opportunity offers a high degree of flexibility and asks for one day a week in the office.

3 Reasons to Join Our Client as their new CRM Manager:

• Progression – you’ll need to have a good basis of CRM knowledge & experience. This position will expose you to end-to-end CRM management encouraging you to think strategically, managerially and  adopting a data-driven test & learn approach. This is one step towards becoming Head of CRM or Head of Customer Loyalty 
• Industry – Exciting little company in the Wellness & Beauty sector! Fast-paced, Direct to Consumer, trading internationally. 
• Flexibility – High degree of flexibility asking for only one day a week in the office. 

The Role: CRM Manager This is your chance to be at the forefront of our growth journey! As a CRM Manager, you’ll play a pivotal role in driving customer engagement and loyalty through strategic campaigns and personalized experiences. This newly created position offers you the autonomy to shape our CRM strategy from end to end, utilizing your expertise to elevate our brand’s presence in the hearts and minds of our audience.

Key Responsibilities:

• Develop and execute comprehensive CRM campaigns tailored to diverse customer segments, leveraging insights to optimize engagement and conversion.
• Utilize Klaviyo system to its full potential, harnessing its capabilities to deliver targeted and impactful communications.
• Collaborate cross-functionally with marketing, product, and analytics teams to ensure seamless integration of CRM initiatives and alignment with overarching business goals.
• Analyze campaign performance and customer data to derive actionable insights, continuously refining strategies to drive long-term loyalty and retention.
• Stay abreast of industry trends and best practices, proactively identifying opportunities for innovation and optimization within the CRM landscape.

Requirements:

• Proven experience in CRM management, preferably within the direct-to-consumer or e-commerce space.
• Strong analytical skills with a keen eye for detail, adept at interpreting data to drive strategic decision-making.
• Expertise in Klaviyo or similar CRM platforms, with a demonstrated ability to leverage technology to enhance customer experiences.
• Exceptional communication and collaboration skills, capable of fostering cross-functional partnerships to achieve shared objectives.
• Passion for the wellness and beauty industry, with a genuine interest in understanding and catering to the needs of our diverse customer base.

Why Join Us?

• Opportunity to make a tangible impact in a rapidly growing company, shaping the future of wellness and beauty.
• Collaborative and inclusive culture that values innovation, creativity, and continuous learning.
• Competitive compensation package with opportunities for growth and advancement.
• Flexible work arrangements and a supportive environment that prioritizes work-life balance.

If you’re ready to embark on a rewarding journey where your talents are valued and your ideas are welcomed, we want to hear from you! Apply now to join our team as a CRM Manager and be part of something truly transformative. Let’s empower individuals worldwide to embrace their best selves together.